Privacy Policy

Last updated: September 1, 2026

1. Introduction

Import Pilot ("we", "our", or "us") operates as a Shopify application that helps merchants import and manage product catalogs from supplier CSV/Excel files. This Privacy Policy explains how we collect, use, and protect information when you use our application.

2. Information We Collect

Shop Data: When you install Import Pilot, we access your Shopify store data necessary for product import operations, including:

• Product information (titles, descriptions, prices, images, variants)
• Inventory data and locations
• Collections and product categories
• Metafields for custom product data

Configuration Data: We store import configurations, price rules, column mappings, category mappings, and import logs within your Shopify database instance.

No Personal Customer Data: We do not collect, store, or process your customers' personal information (names, emails, addresses, payment details). Our app operates solely on product and catalog data.

3. How We Use Information

• To import and update products from your suppliers into your Shopify store
• To apply price rules and transformations you configure
• To map supplier categories to your Shopify collections
• To track import history and detect duplicates
• To provide scheduled automated imports

4. Data Storage

All data is stored within your Shopify instance using Shopify's built-in database. We do not transfer your data to external servers except for fetching supplier CSV/Excel files from URLs you explicitly configure.

5. Data Sharing

We do not share, sell, or distribute your data to third parties. The only external communication is with supplier file URLs that you configure for product catalog imports.

6. Data Retention

Your data is retained as long as you have the app installed. Import logs and job history are automatically cleaned up after a configurable period (default: 30 days). When you uninstall the app, all associated data is removed through Shopify's standard app uninstallation process.

7. Security

We use Shopify's built-in authentication and authorization mechanisms (OAuth 2.0, session tokens). All API communications are encrypted via HTTPS. We follow Shopify's security best practices for embedded applications.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected at the top of this page with an updated date.

9. Contact

If you have questions about this Privacy Policy, please contact us through the support feature within the Import Pilot app, or email us at pilotlabsdev@gmail.com.